Frequent Asked Questions | The Pirate Ship Black Raven
Toll free number : 1 877 578 5050

Frequent Asked Questions

These are the most Frequently Asked Questions from people calling us:

1. Do we serve dinner onboard?
No, we do not serve any food onboard. We do have a fully licensed bar where you can buy a light snack. We only serve food during private charters and special event cruises.

2. Does the ship sit in the water?
Yes, this is a real ship that floats in the water. It is US Coast Guard inspected and approved for up to 127 passengers. (This question is one of the most asked questions.)

3. Do we need a reservation?
We do recommend that you make a reservation, particularly during high season.

4. How long is each trip?
Each family trip is approximately 1 hour and 30 minutes.
The Club 21+ trip is approximately 2 hours.

5. What is the children’s age?
A child age is 3 – 12 years. Any younger then 3 years is considered as a toddler and rides free of charge on the ship. Please remember, however, that a toddler counts as one person, as for passenger counts, and you need to get a boarding pass for the toddler as well.

6. How old is a senior?
Sixty (60) and older.

7. Where is the ship located?
To see a satellite picture of our location please click HERE and scroll down.
Our street address is: 111 Avenida Menendez, St. Augustine, FL 32084.

8. Do we have bathrooms onboard?
Yes, one for the Wenches and one for the Pirates.

9. Where do we park?
Neither we or the marina has a designated parking area. There is limited street parking (free after 5:00 PM and Sundays) but this is a very busy area of the town. Arrive in time to find parking but your best option may be on the east side of the Bridge of Lions, approximately 10 – 15 minutes walk to the marina.

10. Do we walk directly to the ship?
No, you need to pick up boarding passes at our ship store located in the marina building at the beginning of the dock. Do NOT walk down to the ship without the boarding pass.

11. Can we bring a stroller onboard?
When the ship is sold out, you need to leave the stroller in the store.

12. What happens if I become a “NO SHOW”?
If you become a “NO SHOW”, your ticket becomes non-refundable. You will be considered a “NO SHOW” if you have not checked-in 15 minutes prior to departure time. We will, however, try to accommodate you on a stand-by basis on any future trip with equal or less value. Unfortunately, this cannot be done by another reservation or wait listing. You have to show up and we will let you know the availability shortly before departure.
Please Note: None of Black Raven’s employees has the authority to confirm a new reservation for a “NO SHOW”.

To see a satellite picture of our location please click HERE and scroll down.

Disclaimer: In case of inclement weather conditions, unexpected cancellations or other reasons beyond the company’s control, the departure time and the program may be altered, certain segments of the program or crew members substituted and/or the trip cancelled. A minimum amount of tickets need to be sold for a trip to take place. All refunds will be made in the same way it was paid for. Expect up to 72 hours before the refund can be initiated. We strongly recommend all passengers to call ahead of time and reconfirm the departures (especially if you intend to drive long distance for the event). Please call: 877 578 5050.
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